St Albans

Reporting To: Operations Manager

Objective: To manage all facets of the unit of Bakers + Baristas effectively & efficiently and to increase sales and profitability


  • Customer Service
  • Deliver Sales to Budget / Target
  • Managing COS & LABOUR
  • Employee Relations / Retention

Main Duties and Responsibilities:

  • Achievement of budgeted sales, gross profit, wage and controllable cost percentages
  • Building an effective and efficient team – Including recruitment, training, welfare, development & motivation
  • Deliver Stock control in line with targets / Procedure/
  • Conduct Periodic Stock checks and ensure compliance as required
  • Producing the correct quantities of product for optimum sales – Minimising waste
  • Adhere to all Cash Control & Money Handling Procedures
  • Administration – Rotas, production, purchasing, cash reconciliation
  • Health and Safety Store compliance – Including cleanliness
  • Control and Manage of Food Hygiene Practices in line with Procedure
  • Building trade and retention of customer
  • Display a can do attitude- lead by example
  • Strive to continuously improve Customer relations – Including Managing Customer complaints in line with procedure
  • Implementation of Promotions as advised
  • Any ad hoc duties as may be required from time to time

Person Specification:

  • Sales & Profit focused
  • Cost conscious
  • Exceptional organisational skills and eye for detail
  • Able to lead and motivate F/T and P/T employees
  • Flexible Team Leader
  • Action orientated
  • Excellent customer service skills and a passion for excellence.

Note: This description is not intended to establish a total definition of the job, but an outline of the duties.

SALARY £20,800 to 21,840 pa
HOURS 40hour per week
ADDRESS Love Koffee, the Exquisite Peacock Emporium, St Albans


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